Effective Date: 8/11/2024

By initiating a return, refund, exchange, or purchase request, you agree to comply with our terms and conditions as outlined below.

Returns:

1. If you receive damage/missing/wrong parcel, then please contact us within the timeline of 48 hours with following details:
   a. Current images/ video with AWB number visibility with inner content
   b. If partially delivered – value and quantity of missing/ lost content

2. Eligibility: Returns can be requested within 48 hours of delivery. The product must be unused, in its original packaging, with all tags, labels, manuals and the invoice.

3. Conditions: A 15% re-stocking fee applies on returns of products in fit condition, and the customer must bear return shipping costs. If the product is defective, damaged or incorrect, we will cover the shipping costs.

4. Inspection: Products will undergo a quality check upon return. Products with minor defects or wear will not qualify for return or refund.

5. Refunds: A refund or credit note will be issued after inspection, minus any applicable re-stocking fees. Refunds are processed to the original payment method within 5-7 days.

Exchanges:

1. Eligibility: Exchanges are allowed for damaged, defective, or incorrect products. The product must be unused, in original packaging and in intact condition.

2. Process: Notify us within 24 hours of receiving the damaged/incorrect product. We will arrange for pick-up or ask you to ship it back (reimbursed if applicable).

3. Difference in Price: If the exchanged product is of a higher value, the customer must pay the price difference. For lower-value products, the customer may receive a refund or credit note.

Cancellations:

• Orders can only be cancelled within 24 hours of placement, provided the product hasn't been shipped. If you cancel an order post-shipment or outside the cancellation window, you will be subject to the return policy and re-stocking fee.

Refunds:

• Refunds are issued at our discretion, following a return or cancellation. Refunds will be made to the original payment method. Please allow 5-7 days for processing.

Warranty & Damage:

1. Coverage: Warranty covers manufacturing defects only. It does not cover damage from misuse, accidents, improper installation, corrosion or wear and tear.

2. Damaged Products: Report any damage within 24 hours of delivery. Failure to do so may void any claims.

3. Installation: Customers must ensure that proper installation conditions (e.g., power supply, tools) are in place. Improper installation may void the warranty.

Limitation of Liability: To the extent permitted by law, our liability is limited to the repair, replacement or refund of the product, excluding any indirect or consequential damages.